STANDARD OPERATING PROCEDURE
(SOP)
(Pilih 1 diantara 10)
1.
How to Take Food Order in Restaurant (SOP)
2.
How to Serve Tea or Coffee in Restaurant (SOP)
3.
How to Handle "Wrong Order" (SOP)
4.
Room Service Procedure in Hotel (SOP)
5.
How to Settle Guest Bill in Restaurant (SOP)
6.
Lost &
Found Procedure for Front Office Staffs (SOP)
7.
Proper Telephone Manner in Hotel
8.
Rooming a Guest (SOP)
9.
How to Introduce a Room to Your Guest (SOP)
10.
Step by Step Guest Complaint Handling (SOP)
